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Welcome To IFG Agent Support

IFG Agent Support

Please complete all of the following questions below, if you are uncertain about

any question, simply enter "N/A" in the field.


* Note that ALL answers must be completed to submit your support request.

Let's Get Started!

All submissions are directed to the technology team's inbox, where they are reviewed within 24 hours to ensure timely processing and follow-up.

Please add your information below:

Please Complete The Information Below:

Select Your Support Type:

Click To Choose Support Type

For SunFire support, please contact [email protected]

Sunfire Support:

Sunfire Enrollment Errors:

Accounting Support:

Please be as detailed as possible in your explanation- make sure to add a screenshot/video if there is one and add the link to the conversation.

Contracting Support MAPD

Contracting Support Requests:

Please be as detailed as possible in your explanation- make sure to add a screenshot/video if there is one and add the link to the conversation.

To add additional states please select the carrier below then [NEXT] to select the additional states you would like to be contracted in.

Please select the additional [Elevance - Anthem] states where you'd like to extend your services.

Anthem States Selection

Please select the additional [Cigna] states where you'd like to extend your services.

* Please Note: Any state outside of these will update through NIPR.

Cigna States Selection

Please select the additional [UHC-United Health Care] states where you'd like to extend your services.

United Healthcare States Selection

Please select the additional [Molina] states where you'd like to extend your services.

Molina State Selection

Contracting Support LIFE, Med Supp, Annuities:

Stop! If trying to make a contract change to levels, states, or adding carriers please submit a new transmittal.

Please be as detailed as possible in your explanation- make sure to add a screenshot/video if there is one and add the link to the conversation.

Technology Support:

Please be as detailed as possible in your explanation- make sure to add a screenshot/video if there is one and add the link to the conversation.

We truly appreciate the time you took to fill out this form. As the final step, kindly confirm your information by checking the box below. After this, simply click on the 'submit' button to finalize your ticket submission. Please note that our turnaround time is up to 2 business days in most cases.

Thank you for your continuous effort and dedication. We value the impactful role you play in the Innovative Financial Group. Rest assured, your request will receive our complete attention and prompt action.

Toll Free: 888-200-1777 | TTY 711

Hours:

Monday - Friday | 9 am to 5 pm, ET

Mailing Address:

Innovative Financial Group

PO Box #19000

Green Bay, WI 54307

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We work with the following companies as an independent broker: Aetna Inc., HealthSpring℠, Humana Inc., UnitedHealthcare®, Wellcare Health Plans, Inc., and Devoted.

A non-government entity powered by Innovative Financial Partners, LLC, a health insurance agency. We do not offer every plan available in your area. Currently we represent 6 carrier organizations which offer 2,352 products in your area. Please contact Medicare.gov, 1-800-MEDICARE, or your local State Health Insurance Program (SHIP) to get information on all of your options.

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888-241-1470

888-241-1470